Guest Experience Expert - Night Audit

Job description

POSITION SUMMARY: Be the Vibe Behind the View Join Pier One Sydney Harbour as a Guest Experience Expert - Night Audit working as part of our Front Office team. At Pier One Sydney Harbour , the night is your stage. While the city sleeps, you’re the one making sure everything runs like clockwork because unforgettable stays don’t stop when the sun goes down. From late-night check-ins to early-morning farewells, every detail matters in making a seamless experience. As a Guest Experience Expert – Night Audit , you’ll own the overnight rhythm: posting charges, running end-of-day reports, and ensuring every account balances perfectly. You’ll handle check-ins, check-outs, room assignments, and those last-minute requests with confidence and care. Calm under pressure, sharp with details, and always ready with a warm welcome. What You’ll Do: Set the tone: Be the first and last impression by welcoming late arrivals, handling check-outs, and making every guest feel at home. Own the details: Post charges, balance accounts, run night audit reports, and roll the date. Keep it smooth: Manage room assignments, handle special requests, and solve problems before they become issues. Be the calm: Stay o...