Emergency Security Dispatcher Associate

Job description

Job Summary Responsible for the monitoring of various emergency alarm systems including but not limited to; HUGS, Panic Alarms, FireWorks, and Responder 5 Code Boxes. Responsible for triaging emergent and non-emergent Security requests and arranges the appropriate resources utilizing phone and 800 MHz radio systems. Responsible for maintaining detailed records of calls for service and officer duties in our CAD (computer aided dispatch) system. This position requires exceptional customer service and extreme multi-tasking in a demanding, fast-paced environment. Essential Functions: - Acts as the primary point of contact for the Security Services, Plant Operations, and Environmental Services; responding to all requests for service and dispatching all necessary resources - Operates a virtual switchboard, routing callers, referencing on call contact information, and utilizing the overhead paging system - Monitors and responds to numerous internal emergency systems including but not limited to: fire alarms, child abduction, panic alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, fume abatement, elevator status, and access control - Monitors...