Director, Sales Support and Partner Operations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: The Director, Sales Support and Partner Operations leads frontline sales support teams, including agency help desks and account coordination functions, that enable travel agency partners (TMCs, OTAs, and other agencies) to sell American Airlines products effectively. This role drives revenue by optimizing sales support workflows, resolving escalated service issues, and ensuring high performance across booking, ticketing, and contract support. This position will also be responsible for supporting our contact center partners, including the development and execution of chat channel strategies. This leader serves as a key operational partner to Sales, translating commercial strategy into scalable, high-quality supp...