Managing Agent Officer

Job description

About the role Would you like to join our Commercial Services team as a Managing Agent Officer and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player. This is a full time, 35 hours per week, permanent role based at our Oldham, Bower House office. We are currently working to a hybrid style. The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. What we are looking for: We are looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18–30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. You will be adept at interpreting and explaining complex leasehold structures, delivering consistently high levels of customer service, and managing a varied workload while meeting performance targets. Strong working knowledge of scrutinising service charge demands, account...