Switchboard Operator I - Ephrata - Evenings

Job description

General Summary Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Shift: Full Time, 3p-11p with rotating weekends and holidays Duties and Responsibilities: Essential Functions: - Operator Duties: • Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness....