Business Analyst, Customer Experience

Job description

Customer Experience Business Analyst Cincinnati, OH: Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As a Customer Experience Business Analyst, you’ll support the successful delivery, performance, and financial health of long ‑ term engine maintenance agreements within the MRO business. It blends data analysis, customer engagement support, and cross ‑ functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams. What you’ll do: Data Analysis & Reporting Collect and analyze data to create standardized reports, dashboards, and visualizations for monitoring program KPI’s Customer Engagement & Program Support: Partner with Program Leaders to track performance, identify trends, and recommend impr...