Host/ess - Booking Office 1869

Job description

As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we’ve built our reputation and it’s your job to uphold this! Goodbyes are just as important as a warm welcome and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items. Responsibilities: Here's what your journey with us entails Qualifications: - Product (food & beverage), menu, operational, service knowledge is essential. - Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience. - You must be proactive with your learning; this inc...