Infrastructure Engineer III - SaaS

Job description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorganChase within Employee Platforms – Collaboration & Communication, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. One of these teams is the External Collaboration Product Area , part of Content Creation & Collaboration, which enables secure collaboration with external partners, clients, and vendors. The product area owns platforms such as Slack, Google Workspace, and Virtual Data Rooms, delivering business capability while meeting firmwide risk, control, and regulatory standards. Job responsibilities: Conduct root cause analysis and implement fixes for recurring issues to improve platform reliability. - Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications - Resolves most nuances and determines appropriate escalation pa...