Director of Infra/Cloud Services

Job description

Description GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences. The Director of Services is responsible for overseeing service delivery, ensuring alignment with organizational goals, and leading a high-performing team to enhance customer satisfaction and operational efficiency. This involves the management of the services department including the Professional services team, the Managed Services team, the Network team and the IT organization. Responsibilities: Strategic Leadership: Develop and implement service delivery strategies that align with the organization’s objectives and enhance customer experience. Define and manage the technical strategy needed to support GHS business initiatives and to deliver on customer commitments. Work with the Sales and pre-sales team to provide accurate scope and pricing of Service delivery Statements of Work....