ICT Help Desk Support (L1& L2)

Job description

Be you with us – Shape the future of Defence and Technology C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact. About the Role: As an ICT Help Desk Support (L1& L2) in C4i Solutions, you will provide frontline and escalated technical assistance to end users across the organisation. You are responsible for diagnosing, resolving, and escalating IT incidents and service requests, ensuring minimal disruption to business operations and delivering high-quality customer support. The role is located onsite in Sydney, CBD. - Provide first-line (L1) support for IT incidents and service requests via phone, email, and ticketing systems. Some out of hours and shift work required. - Troubleshoot and resolve common hardware, software, and network issues. - Escalate complex technical issues to L2 or specialist teams when required. - Perform user account management, including password resets and acc...