Host/Hostess

Job description

Job Description - Host/Hostess Report To: General Manager, Manager Job Summary: Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction. Job Functions: - Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus. - Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately. - Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day. - Keeps hostess area stocked and clean, e.g., to-go items and bakery products. - Handles incoming telephone calls immediately, and takes to go orders as appropriate. - Maintains proper supply of clean menus. - Periodically supplies customers with initial beverage suggestions and provides beverage order and refills. - Assists service personnel in clearing and setting tables. - Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received. - Assists other s...