Customer Success Manager

Job description

About Harbor Compliance Join Harbor Compliance, a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Merging with Labyrinth, Inc. in 2021, we've expanded our reach to over 35,000 clients, leveraging advanced technology to simplify business licensing and legal entity management. We’re a growing team, passionate about making compliance accessible and efficient for all businesses and nonprofits. As a Customer Success Manager, you will play a mission-critical role in ensuring the satisfaction, retention, and expansion of key customer accounts. You will act as a trusted advisor, advocate, and problem-solver—ensuring our clients derive maximum value from our services. Through proactive engagement and strategic relationship management, you will foster customer loyalty and drive long-term success for both the client and Harbor Compliance. Key Responsibilities: Customer Retention: - Maintain a gross retention rate of 90% or higher for assigned accounts. - Identify and address at-risk customers through proactive engagement and personalized strategies. - Conduct regular check-ins and business reviews to assess satisfaction and ensure alignm...