Customer Service Coordinator

Job description

Looking to build your career and design your future? You have come to the right place. Summary: The Customer Service Coordinator serves as a central point of contact for customer service and warranty-related requests, ensuring issues are accurately assessed, scheduled, tracked, and resolved in a timely and professional manner. This role coordinates closely with builders, customers, and internal teams to manage service requests from intake through completion, including work order creation, scheduling, material coordination, claims processing, billing support, and follow-up. The Customer Coordinator plays a key role in maintaining customer satisfaction, ensuring accurate documentation and cost tracking, and proactively communicating recurring issues to drive continuous improvement across service, production, and field operations. Essential Functions: Receive and review new customer service requests from multiple sources to determine cause, type of malfunction, COE, and customer address. Contact builder representatives to schedule appointments and confirm work to be performed within 24 hours of receipt (same-day for urgent or escalated items). Verify material availability and confirm...