Customer Service

Job description

Description Job Summary: As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this position you may be responsible for dispatching, administrative tasks, billing and filing warranty claims. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders. General Responsibilities: - Solve problems and manage solutions backed by the support of a successful team. - Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently. - Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction. - Process all service-related billing including compiling quotes and purchase orders to submit for invoicing. - Maintain accurate and current house files by performing daily data entry. - Assign and or dispatch work orders to the field based on customer needs timely. - Provide support to field personnel. - Order and track material to resolve incomplete work orders timely. - File warranty claims on...