UX Researcher II

Job description

Overview At Brooklinen, we believe that comfort creates happiness — and that starts with truly understanding our customers. We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions. In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design. You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live. This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time. What You’ll Do: Research Execution: - Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys - Develop research materials such as discussion guides, surveys, and usability test plans - Help validate concepts, flows, and experience improvements before deve...