Development Manager, Customer Communications Platforms

Job description

Hertz is seeking a Development Manager, Customer Communications Platforms , to lead the strategy and hands-on evolution of our customer communications ecosystem. This role sits within Product and is responsible for building and scaling data-driven messaging capabilities that reliably maximize reach, deliverability, compliance, and incremental performance across enterprise initiatives spanning Marketing, Loyalty, Operations, and Digital Experience. You will own both the product roadmap and the operational health of the platforms that power high-volume transactional and lifecycle communications. This role leads a small team of developers and partners closely with offshore resources to deliver scalable, reliable solutions. This is both a product and platform leadership role, accountable for revenue enablement and system stability. Strong product outcomes depend on disciplined platform ownership. What You’ll Do: - Own the roadmap for transactional and lifecycle communications, ensuring alignment to enterprise product priorities and revenue-driving initiatives. - Lead and mentor a team of developers, including coordination with offshore resources, establishing delivery standards, releas...