Helpdesk Technician I (CP)

Job description

We are seeking a Helpdesk Technician I that will represent the Business Technology Department’s support and customer service for employee inquiries on software and computer-related questions. This individual should be an enthusiastic entry level technician whose passion is to help others and educate the end user. This role will provide level 1 hands-on desktop support for our internal in the office as well as remote support for employees in remote locations. This position will be part of an IT support team located in multiple office locations but will be the main point of contact for all IT equipment in the office. The role is required to be in the office 3-4 days per week to maintain proper coverage. Provide Level 1 Desktop support for local and remote employees Identify, research, and resolve technical issues for users in a positive manner Maintain scanners, copiers, and workstations: Help maintain an accurate inventory of hardware Create and/or maintain end-user documentation on procedures and how-tos Add to the helpdesk knowledge base with clear/concise/detailed entries Treat every issue as an opportunity to educate the end-user Assist with IT related projects: Off hours duties...