Technical Records Administrator

Job description

Essential Job Functions: - Answer incoming phone calls as well as making phone calls to operators/ internal employees. - Maintain and respond to your personal & department shared emails from both email boxes within 48 hours. - Cross train on various functions within the department to assist coworkers and identify process improvement opportunities to management. - Complete records request and send them out through email or approved courier. - Run reservation reports for all upcoming training events to build client/instructor training folders and ensuring proper documentation is prepared and ready for the instructors prior to the training start date. - Complete and send in weekly reports for all published and pending client training records. - Generate monthly program timeliness reports and respective KPI’s if applicable using the weekly report information. - Upload TCA’s that have been received by internal employees or clients for Part 135 and foreign clients in the appropriate reservations in STARS. - Provide administrative and operational support to instructors, including assistance with grading, addressing error messages, notarial services, and directing inquiries to the appropri...