Customer Service AOS Expert (AOS/Lean Expert)

Job description

Job Description: Are you looking for a challenging and stimulating opportunity within a dynamic team? Do you have a passion for Lean / AOS and enjoy working with people to drive positive change? Are you open minded , curious and demonstrate an ability to convince with an adapted communication ? If you thrive on being part of a strategic initiative that shapes the future of Customer Services, then join our Airbus Operating System (AOS) & Continuous Improvement team as an AOS Expert ! Then this position is made for you and will boost your network and your visibility by dealing with various stakeholders from all functions in a transnational and multicultural environment. As Customer Service AOS Expert (Lean Expert) , you will be responsible to: Supporting the drumbeat of the inputs and root cause analysis of the major business key performance indicators will be one of your tasks, as well as the data based definition and development of new business and performance indicators. Analyze and document business processes across various departments. Lead Value Stream Mapping , Analysis and Design activities across Customer Services incl Airbus Portugal to analyze our way of working enabling p...