Client Success Manager

Job description

- Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations. - Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools. - Efficiently manage and oversee multiple client onboarding projects concurrently. - Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions. - Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution. - Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets. - Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates. - Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives. - Keep stakeholders informed with clear, timely progress updates. - Identify and recommend process improvements and resource enhancemen...