Customer Success Manager

Job description

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform. As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers. We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll Do: Strategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner. Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth. Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs)...