Patient Services Associate - Front Desk - Bilingual Spanish

Job description

Patient Services Associate - Front Desk - Bilingual Spanish At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient’s ability to pay. Central to our mission is to acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution. Job Summary A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience. Responsibilities: - Greeting and checking in patients: Welcoming patients as they arrive, verifying their personal and insurance information. - Scheduling appointments: Assisting patients in scheduling appointments, coordinating with healthcare providers, - Answering phone calls: Handling incoming calls from patients, addressing their inquiries, and providing accurate and helpful information. - Insurance verification and billing: Verifying patient insurance coverag...