Sr Application Support Analyst

Job description

Our Company PharMerica: Overview: The Senior Application Support Analyst provides advanced front-end application support and technical support for PharMerica’s third-party pharmacy and document management systems. This role focuses on complex issue investigation, ticket triage, and resolution while partnering closely with cross-functional teams to ensure stable, high-performing applications. The Senior Application Support Analyst serves as a subject matter expert, supporting high-impact incidents, contributing to process improvement, and enhancing overall user experience through deep technical and functional expertise. Schedule: Days/Hours/Shift Weekend/Holiday Rotation: Benefits and perks for You!: *Benefits may vary by employment status - Medical, Dental, Vision insurance - Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) - Tuition discounts & reimbursement - 401(k) - Company Paid Time Off* - Shift Differential - DailyPay - Pet Insurance - Employee wellness and discount programs Responsibilities: - Provides advanced front-end application support to ensure timely and effective resolution of complex issues, minimizing disruption to end-users - Performs detai...