Assistant Director, Client Care

Job description

About LaunchPad Home Group LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day. About this Role and the Southwest Region The Southwest Region represents one of LaunchPad Home Group’s highest-growth and most strategically significant markets, encompassing a diverse and expanding client base across multiple states. As the Assistant Director of Client Care for the SW Region, you will play a pivotal role in scaling the department’s operational infrastructure to keep pace with that growth, while preserving the personalized, high-touch service experience our clients expect. Reporting directly to the Client Care Director, SW Region, you will act as the operational backbone of the team: translating directi...