Account - Technical Support Specialist
Electrolux Professional Group · Louisville, Kentucky, US
At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers pr...
Job description
At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL: At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. https://www.electroluxprofessionalgroup.com/en/join-us/ Account - Technical Support Speacialist: ESSENTIAL DUTIES AND RESPONSIBILITES: · Serve as a primary contact for assigned accounts, supporting ongoing customer satisfaction. · Communicate professionally and effectively through email, phone, and additional communication channels. · Support inbound call needs in a call‑center environment when required. · Conduct initial troubleshooting and escalate more complex technical issues appropriately. · Dispatch service calls and coordinate with service technicians to promote timely resolution. · Monitor and maintain service tickets, ensuring accurate documentation and follow‑up. · Collaborate with cross‑functional teams to address customer needs and ensure issue resolution. · Provide updates and report...