Technical Service Advisor

Job description

Job Purpose The Technical Service Advisor (FTSA) role will work as a key member of the Tools & Equipment Team to provide first class, professional technical service/support to the BG Distributor network. The Technical Service Advisor will troubleshoot field inquiries and or assist in training on BG Tools & Equipment and related products. This position will be a direct resource for the research and development of current and new tools and equipment along with application methods offered by the company. The Technical Service Advisor will travel to represent BG Products Inc. at tradeshows, automotive field training, conferences, distributor visits, etc. Duties & Responsibilities: - Adhere to company policies and present a professional, positive attitude at all times. - Assess and resolve distributor inquiries, requests and complaints, primarily by phone/email, to ensure that the majority of customer inquiries are resolved at the first, or earliest thereafter, point of contact. - Exercise sound judgment in making decisions within established written procedures for each service request, which may include logging data requests, gathering data from multiple department sources, tracking pr...