Solutions Engineer

Job description

At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works. It resolves customer issues end-to-end, detects carrier problems, performs investigations, issues return labels, refunds, and replacements — and does all of this proactively, often before the customer even notices the issue. Some of the customers who have joined us on this mission: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty. We are a committed team of like-minded people who believe in the product we are building and the vision behind it. Each of us operates in our own bubble of autonomy and responsibility, but the magic happens when we collaborate and make all the pieces fit together. DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations — not because we have to, but because we care. About the role: A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CS...