Front Office Shift Manager - Crowne Plaza Atlanta Perimeter at Ravinia

Job description

Responsible for providing supportive functional assistance to Front Office as well as other departments; interacting with guests and other stakeholders within the property. Accountable for maintaining efficient and seamless operations in Front Office, as well as supporting other operational departments when necessary. Acting as Manager on Duty in the hotel during specific time periods (including late evening, night, and early morning). JOB OVERVIEW: Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards and desk merchandising. DUTIES AND RESPONSIBILITIES: o Guests – to ensure their total satisfaction o Regulatory agencies – regarding safety and emergency matters o Other contacts as needed (professional organizations, community groups, local media) ACCOUNTABILITY: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employe...