Front Office Agent - Sheraton Milan San Siro

Job description

POSITION SUMMARY: The resource will be part of the Front Office department and will perform the following tasks: - Welcoming customers - Assigning rooms - Providing information or assistance to customers - Managing reservations - Receiving and handling customer complaints - Analyzing and identifying customer needs - Receiving and sorting phone calls - Filling out forms and documents - Contacting the various departments of the facility to meet customer needs - Managing payments and customer data in line with company policies - Managing guest complaints and needs PREFERRED QUALIFICATIONS: Education: High school diploma or G.E.D. equivalent. Related Work Experience: Related work experience. Supervisory Experience: No supervisory experience. License or Certification: None: A fluent Knowledge of both Italian and English languages is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are c...