Lead Concierge

Job description

Lead Concierge We are seeking a warm, professional, and service-oriented Lead Concierge to be the welcoming face of our community. This role sets the tone for exceptional resident and guest experiences while providing day-to-day leadership and support to the concierge team. The Lead Concierge plays a key role in creating a polished, organized, and friendly front-of-house environment and serves as a trusted resource for residents, families, visitors, and team members. Pay: $18.00-22.06/hr based upon experience and education What You’ll Do: - Serve as the primary point of contact at the front desk - Lead, coach, and support concierge team members - Ensure consistent, high-quality customer service standards - Greet residents and guests and assist with requests and inquiries - Coordinate communication, scheduling, and coverage for the concierge team - Support events, tours, and community activities as needed - Maintain a professional, welcoming lobby and front-desk environment What We’re Looking For: - Prior concierge, hospitality, or customer service experience (lead experience preferred) - Strong communication and interpersonal skills - Professional presence with a calm, solution-ori...