Operations Strategy Manager (UK&I)

Job description

YOUR MISSION AT VOI: As an Operations Strategy Manager , you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region. This will include: Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations. Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success. Managing cross-functional operations projects (PMO-type) to ensure s...