Customer Service Representative

Job description

Description What’s in it for you?: - Competitive compensation PLUS bonuses! - Get paid weekly! Every Friday is payday! - Weekends Required. - Medical premiums including dental, vision and life insurance for you AND your family. - Company Matched 401K. - Paid holidays in addition to accrued sick and vacation time. - Ongoing technical and developmental training to further your career. The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s. Key Sub Tasks: Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians: - All calls answered with urgency in a professional manner. - Call handling and meeting customer needs consistently followed. - Meet the call center goal for opportunity expectations in respect to setting appointments. - Existing tools, scripts, and systems used consistently to book appointments. - Department p...