Customer Experience Advisor

Job description

Description The person our guests remember long after they drive away. You don't need to know the difference between a camshaft and a crankshaft to excel in this role. What you need is a genuine love of people, a talent for making the complex feel simple, and the drive to deliver an experience worthy of the vehicles we represent. At Porsche, Audi, and Volkswagen of Anchorage, the Customer Experience Advisor is the trusted guide who transforms what can feel like a stressful service visit into a seamless, confidence-building interaction. Think of it as hospitality with horsepower. No automotive background required. We train you. - Veterans, hospitality professionals, retail leaders, and career changers are all encouraged to apply. - Competitive pay, full benefits, and a clear path to grow. WHAT YOU'LL DO: Create Remarkable Guest Experiences: – Welcome guests and quickly understand what they need — listening as much as talking. – Translate technical repair recommendations into plain language customers can trust and act on. – Keep guests informed throughout their service visit with proactive, honest updates. – Follow up after service to ensure every guest leaves — and stays — satisfied...