Robotics Technical Specialist

Job description

Job Introduction As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås. Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees. WHAT YOULL BE HANDLING Technical Support & Issue Resolution Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance Identify and resolve technical issues efficiently, supporting customers and internal teams Monitor availability performance against targets, analyse error rates, and develop corrective action plans Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition Documentation & Knowledge Sharing Create documentation to support the daily operation of TGW robotics machines Provide clear and effective feedback to...