Service Advisor

Job description

Great People - Great Product - Great Techs High Volume: Trainees Welcomed: Service Advisor Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients. What You Do: - Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order. - Interact with customers to determine immediate service needs - Serve as a liaison between technicians and customers - Provide excellent customer service experience - Use a consultative approach to educate customers on services and products - Support center goals for service by generating: - High sales of services, parts, and accessories. - Repeat new vehicle sales by providing a premium Aftersales experience for each client. - Refer to service history, inspect...