BankOnBuffalo, Mortgage Business System Analyst, Hybrid

Job description

Description The Mortgage Business System Analyst serves as the primary liaison between Retail Mortgage Lending, Operations, Compliance, and Empower Administration. Responsible for Business Requirements Developments, Empower release planning, testing, compliant documentation, training updates related to release impacts and or process changes, and workflow optimization. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES: - Develop Business Requirements Documents (BRDs) - Maintain Empower release planner and coordinate schedules - Conduct impact analysis for system releases and product changes - Perform User Acceptance Testing (UAT) - Update training materials and process guides - Maintain compliant documentation and disclosures - Maintain Wolters Kluwer release planner and coordinate schedules - Troubleshoot Empower issues and manage ticket resolutions - Collaborate with Empower Admin on system changes and testing ATTITUDES: Build positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgro...