Guest Experience Agent (English and German speaking) (m/f/d)

Job description

ABOUT NUMA: Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation. ABOUT THE ROLE: As a Guest Experience Agent - Tier 2, you’ll handle guest requests (both leisure and corporate) and manage individual reservations across our European locations. You will be the first and only point of contact for guests, ensuring they feel...