Scheduling Coordinator Home Care

Job description

Job Responsibilities Scheduling & Coverage (Primary Function): Monitor open shifts, dashboard alerts, and overnight call-offs beginning at 8:30 AM . Schedule caregivers to meet the needs of clients. Staff open shifts using a structured approach: Review caregivers already assigned to the case. Check previously scheduled caregivers for availability. Determine if a visit can be moved (if clinically appropriate). Send offers and begin direct calling after 15 minutes if shifts remain open. Launch new cases by obtaining visit requirements from the Nurse Case Manager , verifying authorizations, building schedules, and assigning caregivers. Notify all relevant parties of schedule updates including CP, client, and NCM. Manage overtime risk while ensuring continuity of care. Client & Caregiver Customer Service: Answer incoming calls, emails, and messages with urgency, professionalism, and empathy. Troubleshoot scheduling issues, care concerns, and service disruptions. Ensure complaints regarding scheduling are addressed and resolved promptly. Provide service recovery by acknowledging concerns, correcting issues, and following up. Protect client privacy and comply with agency confidentiality...