Sr Manager, ProServe Onboarding

Job description

Job Description: This isn't just about checking boxes; it’s about architecting the very first impression our enterprise customers have of our partnership. As the Senior Manager of Professional Services, Onboarding, you aren't just managing a process—you’re leading the charge in turning "newly signed" into "long-term success." Here is how we see this role coming to life: Who you’re committed to being: A Visionary Architect: You don't just follow a playbook; you build the one that scales. You see the "big picture" of the customer lifecycle and design onboarding strategies that align with long-term growth. A Service-First Leader: You take pride in developing high-level talent. You are committed to building leadership depth, driving accountability, and mentoring teams to be the best versions of themselves. A Cross-Functional Diplomat: You thrive on collaboration. You are someone who can bridge the gap between Sales, Product, and Customer Success to ensure our customers never feel a "handoff" friction. An Operational Artist: You find beauty in a well-oiled machine. You are dedicated to efficiency, margin health, and using data to tell the story of your team’s impact. What you’ll do: Own...