Customer Success Intern

Job description

We are seeking a motivated Summer Intern to join our Customer Success team and support initiatives that improve customer experience, engagement, and outcomes. The intern will work closely with Customer Success Managers (CSMs) and cross‑functional partners to support customer programs, analyze basic customer data, and contribute to internal communications and process improvements. This position is ideal for a student with a strong interest in Customer Success, communications, and business operations who enjoys working with people, managing multiple responsibilities, and contributing to team success. About the role: Key Responsibilities Customer Success Team Support Partner with Customer Success Managers to support day‑to‑day customer success activities, including preparation for customer meetings, follow‑ups, and documentation. Assist with onboarding and enablement materials for customers and internal teams, ensuring clarity and consistency in messaging. Data, Reporting & Insights: Support basic analysis of customer data to identify trends, themes, and opportunities to improve the customer experience. Help track and maintain customer success metrics and KPIs using Excel and other to...