Field Support Manager (Data Centre)

Job description

- Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan. - Develops employees through regular 1:1s, performance reviews, development and training needs. - Masters all service delivery related processes and advises team members on the effective and efficient way to use - Oracle support services and products, tools, interfaces and procedures. - Responsible for KPI and metrics improvement. - Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue. - Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolutions are documented. - Manages team(s) conducting end-to-end on-site hardware installation. - Monitors daily operations for teams replacing server components and upgrades servers for existing customer base for a site. - Manages team(s) implementing designed and defined network communications and solutions, including cabling validation and networking equipment, providing guidance on complex problems. - Engages additional resources t...