Care Management Assistant

Job description

Shift and Status Full time, Monday to Friday, 8:00 a.m. to 4:30 p.m., variable weekends Job Summary: Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands). Additionally, this role will include assisting and facilitating submissions for next site of care insurance authorization for patients and other duties as assigned. Essential Duties: - Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters. - Collaboration with care management team to facilitate post-acute placement authorizations. - Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q. - Responsible to facilitate and document information electronically sent to Livanta. - Performs recepti...