Technical Support & Training Specialist

Job description

Job DetailsJob Location: CMTB - Kingston - Kingston, OK 73439Overview We’re looking for someone who knows trucks and equipment inside and out to help our customers and team members solve problems and learn how to use our products the right way. This job is part technical support and part hands-on training. You’ll be the go-to person for troubleshooting equipment issues, showing people how to operate and service gear, and making sure our products are used safely and effectively. What You’ll Do: Answer calls and questions from customers, dealers, and our own team about truck equipment. Troubleshoot problems with hydraulics, electrical systems, and mechanical parts. Visit customer or dealer sites to provide hands-on help when needed. Lead training sessions (in-person and virtual) to teach people how to install, operate, and maintain our equipment. Write simple step-by-step guides, checklists, and manuals to make technical info easy to understand. Support new product launches by showing customers and teams how everything works. Work closely with engineering and quality teams to report recurring issues and suggest improvements. Travel to customer locations, trade shows, and field demos...