Senior Vice President, Customer Service Operations

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary: The Senior Vice President (SVP) of Customer Service Operations is a critical enterprise leader with end-to-end accountability for customer-facing contact center operations across all Residential channels, including Base Management, Acquisition, 3rd-Party Vendor Management & Shared Services, Communities, and Operations & Implementation. Leading approximately 6,000 internal employees and 30,000 external vendor partners, this role requires exceptional people leadership and the ability to in...