TCX Service Designer

Job description

Summary Press space or enter keys to toggle section visibility Location: London, Reading: Job Family: Commercial: Job Type: Full Time: Posted Date: 16-Apr-2026 Ref #: 71430 The TCX Service Designer is accountable for designing high-quality, end-to-end service experiences that support priority lifecycle journeys, propositions, and transformation initiatives. Operating within a matrix delivery environment, the role works as an embedded member of TCX-aligned squads , partnering closely with Lifecycle, Product, Omnichannel, and Delivery roles to translate customer insight and strategy into practical, executable service design. While the role will initially support the Product Education & Renewals squad , it is lifecycle-agnostic by design . Alignment to squads and initiatives will flex over time in line with TCX and broader business priorities, ensuring service design capability is applied where it delivers the greatest customer impact. Who we are: The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, th...