Senior Guest Experience Manager

Job description

Senior Guest Experience Manager LEGO House – Billund, Denmark Are you a leader who believes the best insights come from walking the floors — being close to guests, supporting teams in the moment, and understanding the guest journey from the inside out? Do you come with strong hospitality expertise and a passion for transforming real-world experience into strategic direction? Then step into a role where your presence, leadership and hospitality passion will shape how thousands of guests experience the magic of LEGO House! Help shape the magic!: As our new Senior Guest Experience Manager, you will lead the entire Guest Experience area and hold end-to-end responsibility for ensuring that every moment in LEGO House — from that very first spark of curiosity to the final cheerful “see you soon” sprinkled with a touch of LEGO magic — feels seamless, joyful, and truly world class. You will guide a team of Team Leads and indirectly a workforce of ~100 dedicated employees, while also driving a strong team culture built on shared values. Together, you will cocreate guest experiences that are strategic, future fit, and deeply rooted in our ambition to deliver memorable Learning Through Play ex...