Business Support Supervisor

Job description

Business Support Supervisor Department: 22S5- Customer Support Center: Employment Type: Full Time: Location: Pinnacle Support Center: Description: GENERAL SUMMARY: This position would provide support to the Director of eBanking and eBanking Manager in the area of business internet banking services along with the other PBFB Supervisors. JOB RESPONSIBILITIES AND DUTIES: - Provides support in electronic business banking services including PinnBank for Business Password Unlock/Resets, Business PinnDocs/eDocs, Business Mobile, Business Bill Pay, File Maintenance Verification, Fedline Review. - Provides support and training for the PBFB Representatives as well as branch personnel. - Provides day to day management support and direct supervision of PBFB Rep I and II for named services in a manner that promotes customer service in line with bank expectations. - Assists with the development and implementation of internal controls for selected products. Participates in the annual risk assessment for products/services offered. Investigates and recommends automated solutions for internal control concerns. - Assists in the marketing of bank services to customers and non-customers through electro...