Service Management Lead

Job description

Service Management Lead Glanbia Enterprise Solutions: Role Overview: The Service Management Lead is responsible for overseeing the end-to-end governance and performance of IT Service Management (ITSM) & Service desk processes, working closely with partner services to effectively deliver service management across Glanbia. Working closely with the Service Management manager they will define the overall strategy, policies, frameworks (incl. SLAs and OLAs), and performance metrics for the Service management and Service Desk function and to ensure the function meets business needs, while also acting as the primary point of contact for continuous service improvement and risk mitigation across key ITSM processes. This permanent opportunity reports to the Service Management Manager Key Responsibilities: The skills you will bring to the team Where and how you will work The opportunity will be based in Kilkenny or Citywest Dublin 24, Ireland with hybrid working arrangements available. There will be a requirement to travel between both of these locations from time to time. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an...