HCVR VIP Host (Full Time; Swing Shift)

Job description

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: VIP Host: DEPARTMENT: Casino Marketing: GRADE/FLSA STATUS: H14 – Non-Exempt-Incentive Bonus Eligible BADGE TYPE/COLOR: Key--Blue: REPORTS TO: Manager, Casino Marketing: SUPERVISES: N/A: JOB SUMMARY: The primary role of the VIP Host will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet guests in the casino and participates in social events and special promotions Use sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority: Handle difficult guests and situations in a calm, professional and prudent manner Maintain close ties with customers to engender loyalty Anticipate, respond to...