Creative Lead, In-House Agency

Job description

Creative Lead, In-House Agency (Greenhouse) The Creative Lead is the senior creative and operational leader for Citizens’ in-house agency, Greenhouse. This role sets creative vision, safeguards the brand, and ensures delivery of high-quality work at speed and scale. The Creative Lead blends creative excellence with operational discipline, positioning Greenhouse as a modern, high-performing in-house agency and a destination for top creative talent. Key Responsibilities: Creative Leadership: - Lead creative vision and standards across all in-house agency work, ensuring work is on-brand, on-brief, and effective. - Inspire, mentor, and develop a multidisciplinary creative team across the full marketing funnel. - Establish clear creative review processes that balance quality, speed, and consistency. Operational Excellence: - Build and optimize workflows, operating models, and processes to drive efficiency, clarity, and scalability. - Oversee intake, prioritization, resourcing, and timelines to ensure reliable delivery. - Partner closely with production to ensure strong financial stewardship and disciplined execution. Production & Delivery Oversight: - Ensure creative ideas are executed...